Redlands Hotel respects your privacy and is committed to protecting your personal information. We comply with the Protection of Personal Information Act (POPIA) and, where applicable, the General Data Protection Regulation (GDPR).
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, billing information, and guest preferences.
Booking Details: Room selection, travel dates, number of guests, and special requests.
Technical Data: IP address, browser type, device type, and pages visited on our site.
2. How We Use Your Information
We use your information to:
Process reservations and manage your stay
Communicate with you about your booking or inquiries
Send promotional offers and updates (only with your consent)
Comply with legal requirements
3. Information Sharing
We do not sell or rent your personal data. We only share information with:
Trusted third-party service providers (e.g. payment processors, booking platforms)
Our internal team to ensure quality service and personalised experiences
4. Your Rights & Choices
You may request to amend or delete your personal information at any time by contacting us at info@redlandshotel.co.za
5. Third-Party Links
Our website may contain links to third-party services (e.g., TripAdvisor, booking engines). We are not responsible for the privacy practices of those sites.
